Shipping & Returns
Shipping & Returns
Last updated: [13/08/2026]
Shipping
We currently fulfill orders through Amazon's logistics network, so your Zohito order follows the same shipping process you'd expect from any Amazon purchase — fast, trackable, and reliable.
Processing time Orders are typically processed within 1–2 business days of purchase.
Delivery time Standard delivery takes 3–5 business days from the date your order ships. Expedited shipping options may be available at checkout, where applicable.
Order tracking Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of
Shipping locations We currently ship to [United States / list countries or regions served].
Delays While we work to get your order to you as quickly as possible, delivery timeframes are estimates and not guaranteed. Delays caused by the shipping carrier, weather, customs, or other circumstances outside our control may occasionally occur.
Returns
We want you to love your Zohito tumbler. If something isn't right, our return process mirrors Amazon's standard return policy for a familiar, hassle-free experience.
Return window You may return your item within 30 days of the delivery date for a full refund or exchange.
Condition for returns Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
How to start a return Contact our support team at contact@shopzohito.com to receive a prepaid return label / Initiate your return through your Amazon order history.
Refunds Once your return is received and inspected, we'll process your refund to your original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been issued.
Exchanges If you'd like a different size or color, simply return your original item and place a new order — or contact our support team and we'll help set it up for you.
Damaged or incorrect items If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.
Non-returnable items [List any exceptions, e.g., final sale items, gift cards, if applicable].
Questions?
If you have any questions about your order, shipping, or a return, reach out to us at
contact@shopzohito.com
and we'll be happy to help.